Connection Guarantee

Fragrance gift is a meaningful gift. The Connection Guarantee takes the risk out of it. Add it to any fragrance over $100 and we will include a matching sample. They try the sample before the bottle is opened. If it is not right, they send it back and choose something else.

How it works

Tick the Connection Guarantee box on any eligible fragrance, on the product page or in your cart.
We include a sample of that exact fragrance with the order, free.
Wear the sample first. Give it a full day on skin if you can.
If it is not right, get in touch within 30 days of delivery. We will email a prepaid return label.
Send the bottle back unopened. Once it arrives, choose something else.

If you received this as a gift

You do not need the order number, the receipt, or anything from the person who gave it to you. Email us with your name and the delivery address, and we will find the order.

The exchange is yours to make. If you choose something worth less than the original, the difference goes to you as store credit, not back to the person who bought it. They will not hear from us about it.

What is eligible

Fragrances priced $100 and over, purchased online at connectionparfumerie.com.au. The guarantee applies per item, so you can add it to some fragrances in an order and not others.

Not eligible: discovery sets, samples and decants, skincare, home fragrance, gift cards, and anything under $100.

Sending the bottle back

The bottle must come back unopened, with the cellophane or factory seal intact, in its original box and undamaged. This is the whole point of the sample. Once a bottle is opened we cannot resell it, and we cannot accept it back.

Get in touch within 30 days of delivery. We will send a prepaid return label by email. Return postage is on us. You can also bring the bottle into either boutique if that is easier.

Choosing something else

The Connection Guarantee is an exchange, not a refund. Once the bottle is back with us, you choose a replacement.

If the replacement costs more, we will send an invoice for the difference, payable online.

If it costs less, the difference goes to you as store credit, valid for 12 months.

Take your time choosing. Our team can talk you through options based on what did not work about the first one. That conversation is usually the most useful part.

A few limits

The guarantee can be used once per purchase. The replacement fragrance is final and cannot be exchanged again. We want you to end up with the right bottle, not to keep swapping.
The guarantee must be added at the time of purchase. It cannot be applied to an order after checkout.
Sale and clearance items are excluded.
The sample is yours to keep either way.

Your rights under Australian Consumer Law

The Connection Guarantee is something we offer on top of your legal rights, not instead of them. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a fragrance arrives faulty, damaged, or is not what was described, you are entitled to a repair, replacement, or refund regardless of this policy, and regardless of whether the guarantee was added.